I am writing to express my disappointment regarding the condition of the chair I received from your company. Upon unpacking the chair, I discovered several issues that have left me dissatisfied. Firstly, the chair was not properly packed and wrapped, leading to scratches on both armrests. Additionally, the material on the backrest is not securely fixed and appears to be loose. Furthermore, the headrest is tilted, affecting its functionality. Moreover, the chair was delivered without the accompanying allen key, which is necessary for assembly. It has been 8 days since the chair was delivered, and despite contacting your customer service department for assistance, I have yet to receive a satisfactory response. This lack of action has left me extremely disappointed. I urge you to address these issues promptly by arranging for a replacement chair to be sent, ensuring that it is properly packed and free from defect.
